FAQ
Services & Bookings
What areas of Vancouver do you serve?
We serve almost every neighbourhood in Vancouver except downtown, including Kitsilano, Killarney, UBC, Oakridge, and many more.
How do I book a service?
All bookings are managed through our “Time to Pet” app, where you can schedule walks, boarding, and communicate with our team.
Do you offer a free trial or consultation?
Yes! We provide a free meet & greet and trial walk so we can get to know your dog and ensure we’re a good fit.
Can I schedule walks on weekends or holidays?
Yes, we offer weekend walks, and holiday bookings may be available upon request.
Dog Walking & Care
How many dogs are in a group walk?
We carefully match dogs by temperament for safe, balanced groups. There’s no fixed number, but safety and comfort come first.
Do you walk dogs off-leash?
Yes, but only for dogs with proven, solid recall and in designated off-leash areas.
Will my dog be walked in bad weather?
Yes—rain or shine, we’ll walk your dog! We adjust routes for safety and provide towel-drying after wet walks.
How do I know how my dog’s walk went?
You’ll receive a personalized photo report after each walk via our “Time to Pet” app.
Boarding & Safety
Where will my dog stay during boarding?
Your dog will stay in a safe, comfortable home environment—never in a kennel—where they’ll receive personalized attention.
Do you have experience with puppies or senior dogs?
Yes! We tailor care for all ages, from energetic puppies to seniors who need a slower pace.
Are you insured and trained in Pet First Aid & CPR?
Absolutely. Every team member is insured, bonded, and certified in Pet First Aid & CPR.
What happens if my dog needs medical attention while in your care?
We’ll contact you immediately and follow your instructions. In urgent situations, we’ll take your dog to the nearest veterinary clinic.